Shipping policy
USA&CANADA SHIPPING
Shipment processing time
All orders are processed within 1-2 business days. Delivery time is expected to be 5-10 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If the delay time is much longer than normal, please contact us at info@dullgoose.com
Shipping charges for your order will be calculated and displayed at checkout.
FREE shipping over US$60. Note that all items shipped to Alaska, Puerto Rico, Guam or Hawaii not be eligible for FREE shipping, we may contact you for an extra fee before shipping.
Delivery delays can occasionally occur.
Shipment tracking
An email with tracking information will be sent once your order is shipped. The tracking number will be actived within 48-72 hours.
Exceptions
Dullgoose is not liable for any products lost or damaged caused by express. If your order never delivered or damaged caused by express, Please save all packaging materials and damaged goods, and contact the shipment carrier to file a claim. Also, we’re not responsible to cover any additional cost if the customer used an incorrect address or if he had misspellings in it. But we will try our best to help you process faster to handle these issues.
INTERNATIONAL SHIPPING
Shipment processing time
All orders are processed within 1-2 business days. Delivery time is expected to be 8-15 business days.
International orders have a slightly longer turnaround time as package has to clear customs at arrival in your country. Please allow additional days in transit for delivery. If the delay time is much longer than normal, please contact us at info@dullgoose.com
Shipping rates to your specific country will be calculated at checkout along with duties and taxes. On overseas orders, please note that the customer is responsible for any duties, taxes and other local importation charges.
Free shipping over $60 for the following countries or regions: Mexico, Japan, Korea, Singapore, Malaysia, New Zealand, Australia, Thailand, Philippines, Vietnam, Hong Kong SAR of China, Macau SAR of China, Taiwan. For some outlying addresses, we may contact you for an extra fee before shipping. We will try to give free shipping benefits to more countries or regions as much as possible.
Delivery delays can occasionally occur.
Shipment tracking
An email with tracking information will be sent once your order is shipped. The tracking number will be actived within 48-72 hours.
Exceptions
Dullgoose is not liable for any products lost or damaged caused by express. If your order never delivered or damaged caused by express, Please save all packaging materials and damaged goods, and contact the shipment carrier to file a claim. Also, we’re not responsible to cover any additional cost if the customer used an incorrect address or if he had misspellings in it. But we will try our best to help you process faster to handle these issues.